We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.
• Greet and welcome guests in a warm and professional manner
• Perform efficient check-in and check-out procedures
• Handle reservations, cancellations, and modifications accurately
• Respond to guest inquiries and provide information about hotel services and local attractions
• Manage incoming calls and emails promptly and courteously
• In charge of planning of the FO department during the night.
• Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO…).
• Ensure applying the Night Auditor policy & procedure attached to Job Description.
• Process payments and maintain accurate financial records
• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure the reception area is clean, organized, and presentable at all times
• Assist with administrative tasks as needed
• Stay updated on hotel policies, promotions, and events to provide accurate information to guests
• Previous experience in a customer-facing role, preferably in hospitality
• Excellent communication and interpersonal skills
• Fluency in English and Arabic; additional languages are a plus
• Strong organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Basic computer skills and familiarity with hotel management software
• Knowledge of local attractions and services in Kuwait City
• High school diploma or equivalent; higher education in hospitality is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service
• Ability to multitask and prioritize in a fast-paced environment
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.