Would you like to join us and contribute to write the first pages of this story?
You must be fluent in English, being comfortable in Dutch is a plus. Any additional language is a bonus.
THE MISSION?
Our customers and the reception team are in good hands with you 🤗.
Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥
As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗
You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️
Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
The customer experience must be perfect ✨ and you guarantee it 🤜.
MADE FOR YOU? ONLY IF…
• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you ✊!
• You know how to identify talents and develop them; red chair and buzzer: it's your turn! 🛑💫
• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission.
• You know how to drive sales, without turning into the Wolf of Wall Street 🤑💵.
• With excellent customer relations, you never run out of resources when faced with a customer situation.
• Confidentiality is important to you: what happens to Mama stays with Mama 🤐.
• You get your hands dirty and think that leading by example is the key to success.
• You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS :
• For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨.
• You are a real leader, and you know how to motivate your team!
• You master Opera Cloud.
• Unbeatable at Monopoly you know how to put the right price at the right time 💸!
Next, we're sure you know the tune 🎶:
First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.