Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Role:
As an Entra Apps Migration Engineer, you will execute runbooks to recreate and validate application identity configurations in the destination tenant, supporting enterprise apps/app registrations, secrets/certificates rotation, permissions/consent tasks and structured testing. You will handle repeatable tasks at pace, maintain strong evidence capture and support incident triage during cutovers. You will work within a 24x7 shift model and contribute to predictable throughput and low defect rates across application waves.
Key Responsibilities:
- Execute application remediation runbooks: recreate app configurations in the target tenant, apply required settings and perform validation testing.
- Support secrets/certificates activities: generate/rotate secrets/certs, update configurations and validate authentication flows.
- Run structured tests for SSO and app access; document outcomes and attach evidence.
- Triage and resolve standard issues using playbooks; escalate complex failures with complete diagnostics.
- Maintain excellent ticket hygiene: actions taken, timestamps, configuration proof and closure notes.
- Contribute to shift handovers with clear notes on open items, risks and next steps.
- Support inventory and reporting tasks (app lists, status tracking, defect categories) as required.
- Provide hypercare support during and after cutover waves, resolving access issues rapidly.
Who You Are
Must‑Have (or equivalent experience):
- Delivered tenant‑to‑tenant Entra Apps remediation work in production (hands‑on) within the Entra Apps specialism.
- Strong working knowledge of Microsoft Entra application constructs (enterprise apps, app registrations, permissions/consent basics).
- Comfortable with secrets/certificates handling and secure operational practices.
- Strong runbook discipline and evidence capture habits suitable for audited environments.
- Able to work in shifts with formal handovers and SLA‑driven queues.
- Clear technical documentation capability for tickets, escalation templates and handovers.
Good‑to‑Have:
- SC‑300 (or equivalent) and/or Microsoft Graph/PowerShell automation skills.
- Familiarity with SAML/OIDC/OAuth and common SSO troubleshooting patterns.
- Exposure to cross‑tenant access settings and B2B collaboration constructs in multi‑tenant operating models.
- Strong security mindset (least privilege, configuration control, change discipline).
Interpersonal & Consulting Skills:
- Reliable execution and attention to detail; avoids undocumented “tweaks”.
- Proactive escalation behaviour: flags risks early with evidence and suggested options.
- Clear communicator in handovers; leaves work in a clean, actionable state.
- Collaborative with peers across shifts; supports team learning by sharing patterns.
- Comfortable working to time‑bounded cutover windows whilst maintaining standards.
- Professional client behaviour: respectful, security‑aware and outcome‑focused.
Typical Deliverables / KPIs:
- Throughput: apps completed/tested per shift vs target.
- Defect rate: rework volume and preventable errors.
- MTTR: time to resolve standard access failures.
- Evidence capture: completeness of configuration proof and test results.
- SLA: adherence to cutover schedule and ticket ageing targets.
Shift / Working Pattern Notes:
- This role operates within a three‑shift 24x7 Factory model. The specific rota will be confirmed, but shift handovers are mandatory and performance is measured on shift outcomes. Peak cutover windows may require schedule flexibility.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.