Are you passionate about technology and helping others solve problems? Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site.
What You'll Do
As an IT Kiosk Associate, you will provide first-level technical support and assist with the efficient management of IT requests and equipment. Responsibilities include:
• Act as the on-site IT kiosk representative supporting daily business operations
• Serve as the primary point of contact for end-user technology support requests
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
• Maintain inventory and oversight of PCs, laptops, and other computing devices
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking
• Generate and modify reports used for system monitoring and support activities
• Maintain organized and accurate IT documentation
• Communicate effectively with employees and stakeholders regarding support requests and issue resolution
• Follow applicable GMP, GLP, and quality system requirements
• Perform all work in a safe, efficient, and compliant manner
Preferred Skills & Qualifications
• Strong troubleshooting and problem-solving abilities
• Understanding of computer hardware, operating systems, networking, and connectivity concepts
• Proficiency with Microsoft Office applications
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational and documentation skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Understanding of quality-focused or regulated environments, including GxP principles, is a plus
• Ability and willingness to learn new systems, software applications, and processes
• Commitment to delivering an exceptional customer experience
Minimum Qualifications
• Associate degree or higher in Information Technology, Computer Science, or a related field
• Previous experience in a customer service or technical support environment
• Experience supporting PC operating systems, basic networking, and connectivity issues
• Proficiency with Microsoft Office Suite
• Authorization to work in the United States indefinitely without restriction or sponsorship
The position is onsite Monday through Friday, from 8am-5pm. Candidates currently living within a commutable distance of Lancaster, Pennsylvania, are encouraged to apply.
We offer a comprehensive benefits package including:
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays and paid time off
• Personal days
• Career development opportunities
Join our team and help ensure the technology that supports critical scientific work runs smoothly every day.
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.