We are seeking a skilled and customer-focused Field Service Technician to support the installation, commissioning, troubleshooting, and repair of hydraulic and electro-hydraulic systems at customer sites. This role is highly hands-on and customer-facing, requiring strong technical aptitude, flexibility, and a willingness to travel. The Field Service Technician plays a key role in ensuring system performance, customer satisfaction, and long-term service partnerships.
Key Responsibilities
• Provide on-site support at customer locations to diagnose, repair, and commission hydraulic and electro-hydraulic components and systems.
• Troubleshoot customer machinery and system performance issues, identifying root causes and implementing effective solutions.
• Develop specialized knowledge of industrial hydraulic and electro-hydraulic machinery and apply this expertise to meet customer requirements.
• Utilize computerized hydraulic diagnostic tools to verify system functionality and control performance.
• Support system testing, commissioning, and validation both in-house and at customer sites.
• Proactively address and resolve complex customer issues and service-related concerns.
• Identify and communicate potential service opportunities or new business needs observed at customer sites.
• Collaborate with Field Service, Inside Service, and other internal teams to ensure effective communication and coordinated customer support.
• Provide labor support to the Bethlehem service shop during peak demand periods, as needed.
• Prepare detailed field service reports, including work performed, materials used, labor hours, and expenses.
• Support other technicians remotely or on-site to ensure timely issue resolution and knowledge sharing.
• Associate’s degree in Electronics, Mechatronics, Industrial Automation, or a related technical field from an accredited program OR High School diploma (or equivalent) with a minimum of 2 years of experience in a hydraulic/electronic service shop or field service environment.
• Experience supporting internal and external customers by addressing technical questions, concerns, and service issues.
• Willingness and ability to travel domestically and internationally approximately 50–60% of the year, often with minimal advance notice.
• Strong interest in learning and applying fluid power technologies, including pumps, motors, proportional and servo valves, and logic valves.
• Willingness to learn and work with industrial hydraulic electronic controllers (e.g., HNC, HPC, HACD).
• Working knowledge of computers and Microsoft Office applications; ability to install and utilize controller-specific software as required.
• Excellent verbal communication, organizational, and documentation skills.
• Ability to work collaboratively under the guidance of senior Field Service Technicians.
• Flexibility to work overtime as needed to meet customer and project requirements.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA
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Equal Opportunity Employer, including disability / veterans
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
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