The Application Support Officer is to ensure that all electronic and digital channels in the production environment are available and useable by customers 24/7. He/She ensures that all applications within his domain are available and useable by customers 24/7. He/She will also responsible for providing insights/foresights to the business through script writing using business intelligent/ user-interpretable tools to ensure the business is well informed of its operations. Support the organisation's software applications by helping to resolve technical issues and troubleshooting problems. Assist in maintaining system performance, security, and stability. Support system upgrades and monitor application health to ensure the applications run smoothly and efficiently.
• First degree in IT and Computer Sciences or related discipline
• Professional Certifications (Ms SQL, Advance script writing, AIX/Unix/Ubuntu, Basic Financial knowledge, .NET programming etc.) will be an added advantage.
• Minimum of 3 years Application Support experience in the financial sector
Behavioural Competencies:
• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Interpreting Data
• Producing Output
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards
Technical Competencies:
• Application Support
• Business Analysis Environments and Perspectives
• Business Continuity and Disaster Recovery Planning
• Continuous Deployment
• Database Administration
• Project Management (Project Mgmt)
• Stakeholder Management
• Testing (unit, regression, integration)