Job Description:
We're looking for an experienced Performance Management Specialist to join our team. In this role, you will work collaboratively and innovatively within the Performance Improvement Team to develop best-practice claims management strategies that drive improved business performance. This includes supporting the scheme in achieving corporate objectives, maximising remuneration outcomes, and improving operational and quality performance measures.
Key Responsibilities
• Assist in achieving organisational goals by aligning processes and driving efficient outcomes.
• Assist in translating business plans into actionable plans, including monitoring and reviewing progress through to completion.
• Support the identification, analysis, and improvement of business processes to achieve current objectives and identify opportunities that enhance profitability and performance.
• Where appropriate, assist in re-engineering processes to reduce costs and cycle times while improving the quality of service delivery.
• Analyse scheme and DXC performance data to identify performance against remuneration objectives and highlight areas for improvement and opportunity.
• Participate in and contribute to the development of new initiatives, strategies, and processes that drive business performance improvements, working closely with the Continuous Improvement Team.
• Support the Senior Management Team with planning and strategic initiatives.
• Provide guidance and direction to staff regarding specific aspects of their work, as required.
• Provide training, coaching, and mentoring to help employees achieve their objectives and support their professional development and career progression.
About You
• Strong understanding of Workers Compensation legislation, regulations, and guidelines.
• Strong understanding of the relevant Standards of Practice.
• Strong understanding of agent remuneration drivers.
• Extensive experience with GWCC, Salesforce CRM, Qlik reporting, and other scheme systems, including but not limited to Kofax and Payments Plus.
• Excellent verbal and written communication skills.
• Highly developed self-management and organisational skills.
• Demonstrated commitment to continuous improvement, with the flexibility and adaptability to respond to change.
• Strong consultation, negotiation, and influencing skills.
• Innovative mindset with the ability to think laterally.
• Strong analytical skills.
• Excellent problem-solving and decision-making capabilities.
• Strong relationship-building skills.
• Customer-focused approach
About Us
At DXC, you'll be part of a team that makes a real difference in people's lives. As one of Australia's largest claims management providers, we help individuals, employers and insurers navigate the workers' compensation cycle and achieve meaningful outcomes.
DXC is a leading enterprise technology and innovation partner. Within our global insurance business, we bring unparalleled domain expertise, next-generation software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation. DXC delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
Our Culture
Our people are at the heart of everything we do. We foster a supportive, inclusive culture where wellbeing, flexibility and professional growth are genuinely valued. Whether you're ready for a new challenge or looking to take on more responsibility, you'll have opportunities for peer-to-peer collaboration with experienced professionals, the opportunity to work across a wide range of insurance and claims disciplines, and access to further career pathways across our business.
As part of this team, you'll have a comprehensive toolkit of technology, best practices and industry knowledge to help you succeed and grow. From AI-powered solutions and digital transformation to data-driven decision making, we're investing in technology that improves experiences for customers while empowering our people to focus on meaningful, high-value work.
At DXC, you’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. If you're looking for purposeful work, opportunities to grow, and the chance to be part of a team that genuinely cares about its people, DXC's Insurance business offers a rewarding career where you can make a real impact.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.