Key Responsibilities
• Lead, coach, and develop a team of Client Service Directors and Specialists.
• Establish client coverage standards, service governance practices, and performance expectations.
• Maintain direct ownership of strategic client relationships and executive stakeholder engagement.
• Serve as the senior escalation point for complex client issues and critical service events.
• Present to executive leadership and client steering committees on service performance, risks, and strategic initiatives.
• Partner with Operations, Product, Technology, and Client Coverage leadership to improve service delivery and client outcomes.
• Drive continuous improvement initiatives, process standardization, and service model enhancements.
• Promote a client-centric culture focused on accountability, responsiveness, collaboration, and service excellence.
• Support organizational planning, succession development, and long-term growth of the Client Service function.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or text - 229+469-1455 or you can share the updated resume at Mohammed@vtekis. com
All your information will be kept confidential according to EEO guidelines.